CANCELLATIONS (or reschedules) within 48 business hours of the booking start time because of whatsoever reasons – we forfeit the entire payment made and would not process any refunds.
If the scheduled test fall outside a 48 hour window frame from the time of training , participants are permitted to proceed with taking the test, however ,the scheduled training session will not be available for rescheduling or completion. We encourage participants to adhere to the designated timeframes for optimal engagement with both the testing and training components.
CANCELLATIONS (or reschedules) outside of 48 business hours of the booking start time because of whatsoever reasons – we reserve the right to charge administration fees# and refund the balance booking amount.
#Administration Charges for Truck training/test booking- $250
#Administration Charges for Car training/test booking – $150
*Our Business Hours are Monday to Friday from 9 am to 5 pm. Any notification of cancellations outside these hours will be considered on the next business day and will be dealt with accordingly.
LATE ARRIVAL – If you are more than 15 minutes late and have not contacted us to tell us that you will be late, then we will assume you are not coming and will consider that as a no show. If you have contacted us and are later than 15 minutes, the session will still always finish at the designated time and would not extend by whatever amount of time you are late.
NO-SHOWS – a no-show is where a client does not attend a scheduled booking. In an event you do not turn up to a scheduled booking without giving any prior notice because of whatsoever reasons, we reserve the right to charge 100% of test fee as a no-show fee. Further, the student is liable to pay for 1 hour training charges on account of misspending our time and resources.
Refund Policy –
When a booking is cancelled without adequate notice, we are unable to fill this time slot by offering it to somebody else. Because of this we do not give full refunds. Any refund whatsoever will take up to 30 days to process.
*Credit Terms: Three Months only.
In case you want us to hold your any credit for future use, all the credit must be settled within three- month period from the date of initial payment.
In case of emergency, you have completed half training from selected package and want us to hold remaining training and test’s credit for future use. These credits again must be settled within three- month period from the date of initial payment.
Our biggest priority is making sure you are happy with your bookings and the service you received. If you have any concerns, please let us know and management will be more than happy to help.